Documentation

Introduction

Welcome to the CallEat documentation. This guide covers the entire platform: from table call buttons to digital menus, online ordering, guest reviews, team management, and billing.

What is CallEat?

CallEat is an all-in-one SaaS platform for the restaurant industry. Your guests scan a QR code on the table to call a waiter, browse the menu, or order; your team receives requests in real time on a liveboard — no app to install, neither for guests nor for staff.

Module overview

• ✓
  Floor service

  QR-code waiter call, real-time liveboard, table and zone management

• ✓
  Menus & ordering

  Multilingual digital menu, table ordering, Click & Collect and payment

• ✓
  Reviews & loyalty

  Guest review collection and aggregation of your Google / TripAdvisor reputation

• ✓
  Management

  Analytics, revenue, traffic forecasts, and team management

Installation

CallEat is a 100% web solution — no installation is required on any of your devices. Here are the steps to get started:

Initial setup

Once your account is created, follow these steps to configure CallEat for your needs.

Restaurant settings

Accès : Settings > Configuration

• Restaurant name — displayed in notifications and on the menu
• Opening hours — defines the call-reception time slots
• Time zone — important for analytics

Enable modules

Accès : Advanced modules > Enable/Disable (owner only)

Enable or hide the features available in your plan (online ordering, kitchen/KDS, reviews, forecasts, chatbot…). Only enabled modules appear in the side menu and on the guest side.

Notification settings

Types de notifications disponibles :
- Notification navigateur (push)
- Notification sonore
- Notification visuelle (badge)
                  

Real-time liveboard

Le liveboard (Real Time > Live dashboard) is your floor control centre. It displays in real time:

• Pending guest calls and their waiting time
• The status of each table
• The waiter who handled each request
• Current service indicators

Taking a call

1. The guest scans the QR and taps "Call a waiter"
2. The call appears instantly on the liveboard and triggers a notification
3. A waiter clicks "Accept": the call is assigned to them
4. Once handled, they mark the call as resolved

Table management

Table management lets you organise your dining space.

Add a table

1. Go to Configuration > Tables
2. Click "Add a table"
3. Enter the number and zone
4. Save to automatically generate the QR code

Organise by zone

Zones let you assign waiters to specific sections. Common examples:

• Terrace / Indoor
• Main room / Mezzanine
• Smoking / Non-smoking

Zone configuration details are in the Zones & assignments section.

QR Codes

QR codes are the touchpoint between your guests and your venue: a single code per table gives access to the waiter call, the menu, and ordering.

Download

You can retrieve your QR codes:

• Individually from each table's detail page
• In bulk, to print all your tables at once

Formats & media

• High-resolution image — for your own print materials
• Print-ready PDF — with branding layout
• Table tent cards — physical stands available in the store

Notifications & calls

Notifications are sent in real time to your team via the web app, with no installation required.

Notification types

• New call — a guest is requesting a waiter
• Pending call — reminder after a delay with no response
• Call accepted — a waiter has taken the request
• New order — if online ordering is enabled

Personalisation

Each user can personalise their notification preferences (push, sound) from My account.

Digital menus

Create and publish your digital menu from Configuration > Menus. Guests access it by scanning the table QR — no paper menu to reprint whenever something changes.

Structuring the menu

• Categories — Starters, Mains, Desserts, Drinks, Shisha…
• Items — name, description, price, photo, allergens, availability
• Variants — offer an item in multiple sizes or formats, each with its own price
• Extras — paid options that can be added to an item

Multilingual menu

The scanned menu is automatically displayed in the guest's language. Add translations for your items to welcome international customers.

Menu chatbot Add-on · AI Chatbot

Enable the AI chatbot (Advanced modules > Menu chatbot) so guests can ask questions about the menu (allergens, recommendations, food and drink pairings) in natural language, directly from their phone.

Table ordering Add-on · Online ordering

With the Online ordering add-on, guests don't just call — they order directly from their phone after scanning the table QR.

Guest journey

1. Scan the table QR code
2. Browse the digital menu
3. Add to basket (with variants and extras)
4. Confirm the order

Team side

Orders come in under Real Time > Orders. With the kitchen display (KDS, Real Time > Kitchen), each station sees the tickets to prepare in real time.

Click & Collect & payment Add-on · Online ordering

The Online ordering add-on also covers takeaway sales and payment tracking.

Click & Collect

Real Time > Click & Collect: guests order in advance and pick up on site. Takeaway orders are tracked separately from in-venue service.

Payments

Real Time > Payments (owner only): track revenue from online orders. Consolidated turnover is available in Analytics.

Guest reviews

At the end of the meal, invite guests to leave a review directly from their phone. Reviews are centralised in Advanced modules > Guest reviews.

Handling dissatisfaction

The Dissatisfaction module (Real Time > Dissatisfaction) alerts you in real time when a guest signals a problem — so you can act before they leave the table rather than discovering a negative review the next day.

Google & TripAdvisor reviews Add-on · External reviews

Centralise your Google and TripAdvisor reviews in Advanced modules > Google/TripAdvisor reviews to monitor your online reputation without leaving CallEat.

• Aggregation of ratings and comments from external platforms
• Tracking the evolution of your average score
• Consolidated view alongside your internal reviews

Team & roles

Manage your staff and their permissions from the Team group. Each member has access tailored to their role.

Add waiters

Team > Team: create accounts for the waiters who will handle calls and orders on the floor.

Invite a manager

Team > Managers (owner only): invite a floor manager by email.

Access levels

Scheduling & waiter view

Team > Scheduling organises shifts; Team > Waiter view provides a dedicated mobile interface for your floor staff.

Encrypted messaging

The team communicates via an end-to-end encrypted internal messaging system (Team > Messaging): only recipients can read messages — the server never can.

Zones & assignments

Zones segment your venue and let you assign each waiter to a specific section.

Create zones

Configuration > Zones: define your sections (Terrace, Dining room, Bar, Mezzanine, Smoking / Non-smoking…).

Assign waiters

1. Associate each table with a zone
2. Assign your waiters to zones
3. Calls from a table are routed preferentially to the waiter assigned to that zone

Floor plan

Configuration > Floor plan: visualise and organise your tables on an interactive plan to reflect the actual layout of your venue.

Analytics

Manage your activity from the Analyse group.

Analytics

Analyse > Analytics: average response time, call volume, peak hours, and waiter performance.

Revenue

Analyse > Revenue (owner only): revenue tracking, average basket, and trends over time.

Traffic forecasts

Advanced modules > Forecasts: anticipate footfall with AI-powered forecasts to adjust staffing levels (available depending on your plan).

Business Intelligence

Analyse > Business Intel: advanced analytics and consolidated dashboards, including across multiple venues.

Plans & add-ons

Manage your subscription from Settings > Billing (owner only).

Plans

• Starter — €19/month: the essentials of floor service.
• Pro — €29/month: full service and advanced management modules.
• Business — €49/month: all of CallEat unlimited, AI chatbot included, up to 3 venues, API and 99.9% SLA.

Full comparison on the pricing page.

À-la-carte add-ons

• Online ordering — table ordering, Click & Collect, payment, and kitchen (KDS)
• AI Chatbot — conversational menu assistant
• External Google reviews — Google & TripAdvisor aggregation

Free trial

Start with a 7-day trial. A card hold (€1 pre-authorisation, immediately released) is required; no charge before the trial ends, cancel in 1 click.

Account & security

Manage your profile and account security from My account.

• Profile — name, email, and interface language
• Password — can be changed at any time
• Two-factor authentication (2FA) — protect your account with a one-time code (TOTP)
• Notifications — push and sound preferences