Question 1

How long does it take to get started?

Accepted Answer

30 minutes between signup and your first QR code stuck on a table. You create your account, set up your zones and tables via the wizard, download the QR codes as a print-ready PDF, and you're live. No hardware or software installation required.

Question 2

Do I need to confirm my email address when signing up?

Accepted Answer

Your account is active immediately after signing up — you can set up your restaurant right away. In parallel, we send you a verification email: clicking the link confirms your address, secures your access and makes your notifications more reliable (payment alerts, trial reminders). The link stays valid for 7 days and you can resend it at any time from the banner shown in your admin area. Confirmation is not blocking: it's the bank card imprint, not the email, that prevents abuse.

Question 3

How does the website included in my subscription work?

Accepted Answer

The showcase website is included from the Essential plan (and of course Starter, Pro and Business), as well as during the free trial. It's a public, mobile-optimized page at calleat.fr/restaurant/your-name (or your own domain if you have one), with your description, a hero image (or a carousel of several images), a gallery, your opening hours, contacts, social links, a booking link and an "Order at table" button that points to the QR scan. You edit everything from /admin/website — no developer or web agency needed. Google-indexable, GDPR-compliant. If your subscription expires, the page stays configured but is no longer publicly accessible until you resume a subscription (or a trial).

Question 4

Can I export my data if I leave?

Accepted Answer

Yes, and it's guaranteed. From /admin/account you export a full CSV of your orders, customers, menus, statistics and stock movements. GDPR-compliant: you own your data. No vendor lock-in.

Question 5

Where are you hosted?

Accepted Answer

On a VPS in France (OVH Roubaix). Encrypted daily backup (30-day retention), restore tested every week in CI. GDPR-compliant data, never transferred outside the EU. Certifications: OVH SecNumCloud-compatible.

Question 6

What does support include?

Accepted Answer

Email contact@calleat.fr. The guaranteed response time depends on your plan: within 48 business hours on Starter, within 24 business hours on Pro, and dedicated support (WhatsApp/phone) on Business. No technical support is billed on top, even on Starter. You can also browse the docs and video guides on /documentation.

Question 7

How does CallEat work?

Accepted Answer

CallEat uses unique QR codes placed on each table in your restaurant. When a customer scans the QR code with their smartphone, they can call a waiter, ask for the bill or browse the digital menu. Notifications arrive instantly on your waiters' screens.

Question 8

Do I need any special equipment?

Accepted Answer

No, CallEat works on any device with a web browser (smartphone, tablet or computer). QR codes can be printed on your existing materials (menu holders, coasters, table stands) or we can provide custom-branded supports.

Question 9

Do customers have to download an app?

Accepted Answer

No! That's one of CallEat's big advantages. Your customers install nothing. They simply scan the QR code with their phone camera and can immediately call service or view your menu.

Question 10

What kinds of requests can customers make?

Accepted Answer

Customers can call a waiter, ask for water, ask for the bill, browse the digital menu or report a problem. You can customize these options to fit your establishment's needs.

Question 11

How do my waiters receive notifications?

Accepted Answer

Waiters receive real-time notifications on a dashboard accessible from any browser. They can see which table is calling, the type of request, and the waiting time. Sound and visual notifications ensure no call is missed.

Question 12

How is stock automatically deducted after an order?

Accepted Answer

You link each dish to its ingredients on the Recipes page by setting the quantity per portion (and a per-size multiplier if applicable). When a customer orders online, CallEat automatically decrements the stock of the relevant ingredients. An alert triggers as soon as an ingredient drops below its minimum threshold, and you record supplier deliveries (delivery notes) to credit stock back and track food-cost evolution.

Question 13

How do I schedule my waiters with the calendar?

Accepted Answer

The Calendar page shows the current week with the attendance level forecast by CallEat in the background. You create shifts by drag-and-drop on the grid. For activity peaks (a match, a local event), an "Auto-reinforce" button automatically generates the extra shifts needed. Each waiter clocks in and out from their phone — so you can compare scheduled hours against hours actually worked.

Question 14

Does CallEat handle the 2026 World Cup and other major sporting events?

Accepted Answer

Yes, 100% ready. The catalog includes more than 70 national teams (every team that could possibly qualify). You search for your team ("France", "Morocco", "Brazil"...) in /admin/forecast > Tracked clubs and track it in one click. A seed_world_cup_2026 script automatically creates the 104 tournament matches as LocalEvents in your calendar, with forecast attendance by stage (groups / round of 16 / quarters / semis / final). For each match, the forecast weather is shown up to 16 days ahead (wind, rain, temperature) via Open-Meteo — free, with no API key to pay for. The "Auto-reinforce" button suggests extra shifts based on intensity and weather (closed terrace if it rains = -20% outdoor staff).

Question 15

How do I install CallEat on my waiters' phones (PWA)?

Accepted Answer

CallEat is a progressive web app (PWA): your waiters download nothing from a store. On iPhone, they open the app in Safari then tap Share > "Add to Home Screen". On Android, Chrome automatically offers installation. The CallEat icon appears on their home screen and they receive push notifications for every customer call even when the app is closed.

Question 16

Can the customer cancel their order from the QR code?

Accepted Answer

Yes, the customer can cancel their order directly from their order page as long as it hasn't been picked up in the kitchen (status "queued"). Once your kitchen acknowledges it via the KDS, customer-side cancellation is automatically blocked to avoid conflicts. Every cancellation is logged (author, reason, timestamp) and visible in your order history.

Question 17

How does the hookah (kaloud) timer work?

Accepted Answer

For hookah lounges, CallEat offers a dedicated "Active hookahs" page that tracks each session: chosen tobacco, syrup, bowl type (kaloud or classic). A visual countdown turns green, then yellow, then flashing red once the refill delay is reached. Your waiters receive a push notification on their phone even when the app is in the background. The "Refill coal" and "Refill bowl" buttons automatically reset the timer. The default refill delay is 25 minutes but you can customize it session by session (for example 35 min for a premium kaloud that stays hot longer).

Question 18

How do I manage my ingredients' use-by dates?

Accepted Answer

CallEat records each supplier delivery as a distinct batch with its own use-by date. The "Batches" page shows all batches in stock with a color code (green > 7 days, yellow between 0 and 7 days, red if the date has passed). When a dish is ordered, CallEat automatically consumes the batch closest to its use-by date first (FIFO) to reduce waste. An automatic alert is sent every morning for batches expiring within 7 days.

Question 19

I get supplier invoices as PDF or photo. Can CallEat read them automatically?

Accepted Answer

Yes. On the "Supplier deliveries" page, you upload the invoice PDF or photo (smartphone-friendly). CallEat extracts via OCR the delivery note number, the date, the supplier, each line (ingredient, quantity, unit price, total) and proposes a draft to review. You fix any reading errors in two clicks, then confirm: stock is incremented automatically, unit costs are updated and the margin is recalculated. No more re-typing each line by hand — typical saving: 5 to 10 minutes per delivery note.

Question 20

How does offline mode work?

Accepted Answer

CallEat runs in degraded mode when the restaurant Wi-Fi drops: your waiters' actions (call acknowledgement, order update) are queued on the phone and sent automatically as soon as the connection returns. A discreet banner shows the number of pending actions. On the customer side (table QR), a connection is required to scan and order — so keep a backup 4G on your restaurant router.

Question 21

Can I manage several restaurants from a single account?

Accepted Answer

Yes. CallEat offers the "Group owner" role (GROUP_OWNER) that lets a single account access several restaurants attached to the same group. The "Multi-restaurant dashboard" page shows all your establishments in one table (orders, revenue, open alerts) with one click to switch into the context of the chosen restaurant. Stripe billing, however, stays individual for each restaurant.

Question 22

Can I transfer ingredients from one restaurant to another within the same group?

Accepted Answer

Yes. From the "Stock > Transfers" page of a source restaurant, you create a transfer to a destination restaurant in the same group in a few clicks: pick the ingredient, quantity, reason. The draft moves to "shipped" on departure (decrements source stock) then "received" on arrival (increments destination stock). You can also cancel a transfer as long as it hasn't been received. Each transfer keeps track of the users who shipped and received it, and the monetary value moved — useful for inter-restaurant accounting.

Question 23

Does CallEat help me manage my Google reviews?

Accepted Answer

Yes. Collecting and displaying your internal reviews (a quick rating left by the customer after the meal) is included in every plan. The Google external reviews module — included from the Business plan, or available as an add-on (€3.99/month) on the Starter and Pro plans — additionally monitors your Google reviews in one place and lets you reply to them directly from CallEat.

Question 24

Are my customer reviews analyzed by AI?

Accepted Answer

Yes, it's included with the Google external reviews module. CallEat automatically analyzes the content of your reviews (Google and internal): sentiment, recurring themes (service, food, waiting time, price...), a one-sentence summary and the trend over time, with an alert as soon as a negative theme emerges over the last 7 days. 50 analyses per month are included at no extra cost; beyond that, analysis pauses until the next month, unless you explicitly enable billed overage (€0.01 per extra analysis, price shown in your admin area, billed monthly). The results also feed the suggested replies, so you answer precisely the points raised by each customer.

Question 25

How does the loyalty program work?

Accepted Answer

The loyalty program (included from the Pro plan) automatically credits points on each of your customers' visits — the rate and the tiers (silver, gold, platinum) are configurable — and lets you publish a rewards catalog: percentage discount, amount off or free dish, with a minimum tier, validity window and quota. Your customers check their points and redeem rewards without creating an account: they receive by email a secure personal link to their loyalty page. Each redemption generates a short code your team validates in the dining room in one click — a code can never be used twice.

Question 26

Can CallEat automatically win back customers who stopped coming?

Accepted Answer

Yes, with automatic win-back (included with the loyalty program, from the Pro plan). You enable it explicitly, choose the inactivity threshold (60 days by default) and, if you wish, welcome-back bonus points: CallEat then re-engages your dormant customers every night by email (and by SMS via your prepaid credit if you have the Business plan's SMS module), at most once per period you define. Only customers who opted in to marketing are contacted, and every message contains an unsubscribe link. You track the reminders and the actual returns (win-back rate) from your admin area, and you can also target "customers inactive for N days" in your newsletter campaigns.

Question 27

Can I give limited access to my waiters and my floor manager?

Accepted Answer

Yes. CallEat distinguishes several roles. The waiter only accesses the liveboard and their table calls. The floor manager (Manager) handles all operations — orders, kitchen, scheduling, stock — but not revenue, billing or sensitive customer data, which remain reserved for the owner. You invite your team and assign these roles from the Team page of your admin area.

Question 28

Am I alerted if a customer is unhappy during service?

Accepted Answer

Yes, with the Dissatisfaction Detection module (included from the Pro plan). CallEat spots signals of dissatisfaction in real time — low rating, long wait, returned dish — and alerts you so you can react before the customer leaves disappointed. It can also suggest a suitable goodwill gesture (discount, free dish) to recover the situation.

Question 29

Can I measure the traffic on my showcase page and my online menu?

Accepted Answer

Yes, with the "Audience" tab in your admin area (included from the Pro plan up). Day by day, you track views of your showcase page and your online menu, QR code scans and the orders they generate, as well as views and conversions of your booking widget, with a breakdown of your visitors by language and device type. Measurement is done by CallEat itself, without cookies or personal data: your visitors stay anonymous and no extra consent banner is needed.

Question 30

How does online booking work?

Accepted Answer

Your customers book a table directly from your showcase site or a dedicated link, without creating an account. They enter their name, phone and email (all required), the date, time, party size and, if they wish, a special request (allergy, terrace table, occasion). They immediately receive an email confirmation, then an automatic email or SMS reminder before the booking. You see every booking on a real-time floor plan and the software suggests table assignments. By default, no bank card is requested from the customer.

Question 31

Can the customer cancel their booking, and is their card charged?

Accepted Answer

Yes, the customer can cancel or change their booking themselves from the link received by email, up to the deadline you set (for example 2 hours before). By default, booking is card-free: nothing is requested or charged, and a cancellation within the deadline incurs no fee. If you enable card guarantee to fight no-shows, there are two options: either a simple card hold (no charge, except in the event of a no-show that was not cancelled, where a no-show fee you define may be taken), or a deposit charged at booking and deducted from the bill (kept in the event of a no-show). The amount and conditions are shown to the customer before they confirm, and both the hold and the deposit are handled by our provider Stripe — we never store any card number.

Question 32

Can my customers book from Google, Instagram or Facebook?

Accepted Answer

Yes. Your CallEat booking link goes on your Google Business Profile ("Reserve" button) to capture customers who find you on Google or Maps. With the Meta Reserve module — included from the Pro plan, or as an add-on (€4.99/month) on the Starter plan — you also offer booking from Instagram and Facebook: the "Book" button on your Facebook Page, a link in bio or in a story on Instagram. All these bookings land on your floor plan with their source channel, visible in your statistics. And in every case, CallEat takes no commission on your bookings — 0 commission, whatever the channel.

Question 33

Can my customers pay directly from their smartphone?

Accepted Answer

Yes. When ordering via QR code, your customer chooses between "Pay at table" (at billing time, as before) and "Pay now" (online, by card via Stripe). Online payment accepts Visa, Mastercard, American Express, Apple Pay and Google Pay. Once paid, the order is marked as settled in your dashboard and sent straight to the kitchen — your waiters just bring the dish. The customer can also add an optional tip at payment time. Online payment requires the Online Ordering module, included from the Pro plan (or available as an add-on from the Starter plan).

Question 34

How do I track payments and tips?

Accepted Answer

The "Payments" page in your admin area shows in real time all settled orders (online or at table) with amount, any tip, payment method and Stripe status. You filter by period, table or waiter, export to CSV for your accountant, and trigger a Stripe refund in one click in case of a dispute. Tips are totaled separately to make team redistribution easier.

Question 35

Does CallEat handle click & collect (takeaway orders)?

Accepted Answer

Yes. Your customers can order online from your restaurant's showcase site and pick a collection slot (for example "in 30 min", "in 1 h" or a specific time). A dedicated "Click & Collect" page in your admin shows orders to collect sorted by scheduled time, with a "Ready to collect" button that automatically triggers an SMS to the customer (if opted in) with their order number. Online payment also works for click & collect — your customer pays when ordering and just comes to pick up their bag. When they arrive, one click on "Handed over" closes the order: you keep track of collections and spot orders that were never picked up.

Question 36

How does the KDS (Kitchen Display System) work?

Accepted Answer

The KDS is a kitchen screen that replaces paper tickets: each order appears in real time with its items, table number, cooking time and status. Your cook taps "In progress" then "Ready" as they go, and the waiter gets a notification when a dish is ready to serve. A flashing red alert appears on orders that exceed the expected prep time (configurable per restaurant, default 15 min). Included from the Pro plan.

Question 37

My restaurant has several kitchen stations (hot, cold, bar). How do I split them on the KDS?

Accepted Answer

CallEat can automatically route each dish to the right station based on its menu category: cold starters to the "cold" station, hot dishes to "hot", drinks to "bar", desserts to "dessert". You set each category's default station in two clicks in Menu management. Each cook then sees only the dishes relevant to them on their screen, filtering by station in the top bar. No more lost tickets or confusion between stations.

Question 38

And if the internet goes down mid-service, do I lose everything?

Accepted Answer

No. Your waiters keep a local view of in-progress orders on their phones even if the restaurant Wi-Fi cuts out, and actions (acknowledgement, update) are queued and sent automatically when the connection returns. For orders already taken before the outage, the kitchen keeps working. The only limitation: new customers scanning a QR code need a connection to access the menu — hence our recommendation to keep a backup 4G on the router (€50/year).

Question 39

Can I offer a self-service ordering kiosk (kiosk mode)?

Accepted Answer

Yes, with the Kiosk module (included from the Pro plan). You set up a tablet at your entrance or near the counter and open the URL `/kiosk/your-restaurant` in fullscreen mode. Your customers order themselves, pay on the spot (card or online via Stripe) and pick up their order at the counter. Ideal for snacks, fast-casuals and busy hookah lounges. The kiosk automatically resets after each order so the next customer finds a clean screen.

Question 40

Can I connect my POS (Zelty, Lightspeed) to CallEat?

Accepted Answer

Yes, with the POS integration module — included in the Business plan, or as an add-on (€4.99/month) on the Pro plan. Your POS pushes its tickets to CallEat: your table statuses update in real time, each ticket's actual spend enriches your customers' profiles in the CRM (along with their loyalty points), and a QR order set to "pay at table" that is settled at the till is automatically marked paid in CallEat. You connect it from your admin area: enter your POS API key, map your tables and paste the provided webhook URL into your POS. Zelty and Lightspeed are supported first, with more POS systems to follow.

Question 41

How does the digital menu work?

Accepted Answer

The digital menu appears automatically when a customer scans their table's QR code. They can browse categories (starters, mains, desserts, drinks), see descriptions, prices and allergens. The menu is available in several languages (French, English, Spanish, Italian, German, Portuguese), shown automatically based on the customer's phone language.

Question 42

Can my customers ask questions about the menu (allergens, vegan dishes)?

Accepted Answer

Yes, with the AI menu chatbot module. An assistant answers your customers' questions about the menu (allergens, ingredients, food-and-drink pairings, vegetarian dishes...) right from the QR code, in your restaurant's tone. You customise it yourself from the Chatbot page of your admin area. Included from the Business plan, or available as an add-on (€6.99/month) on the Essential, Starter and Pro plans.

Question 43

Can I edit my menu myself?

Accepted Answer

Yes, you have full access to edit your menu via the admin interface. You can add, edit or remove dishes, change prices, update descriptions and manage allergens in a few clicks.

Question 44

Are allergens displayed?

Accepted Answer

Yes, you can indicate allergens for each dish (gluten, lactose, nuts, etc.). This information is clearly visible to customers, which helps you comply with regulations and reassure your guests.

Question 45

Can I have several menus (lunch, dinner, brunch)?

Accepted Answer

Yes, you can create as many menus as needed and schedule their automatic display by time. For example, the lunch menu from 11:30 to 14:30, then the dinner menu from 19:00.

Question 46

What are the different plans available?

Accepted Answer

We offer four plans, all with no commitment and a 7-day free trial: Essential (€9.99/month) — your online presence (directory listing + SEO showcase site) and menu viewing by QR code at the table in 8 languages, with no waiter call or online ordering, ideal as a simple digital storefront; Starter (€19/month) up to 10 tables, 1 waiter account and 1 zone, ideal for a small establishment; Pro (€29/month) up to 30 tables, 3 waiters and 3 zones, with all advanced modules included (online ordering, bookings, loyalty, kitchen KDS, customer reviews, stock, forecasts, upsell, dissatisfaction, kiosk...); and Business (€49/month) unlimited and all-inclusive, up to 3 restaurants, with AI chatbot, Google external reviews, POS integration, Happy Hour SMS, loyalty promos and yield, multi-restaurant dashboard, API and 99.9% SLA. With annual billing you save 10%. Beyond the plans, 5 optional modules can be added à la carte depending on your plan, billed pro rata: Online ordering (€6.99/month), AI menu chatbot (€6.99/month), Google external reviews (€3.99/month), Meta Reserve — booking from Instagram and Facebook (€4.99/month, included from the Pro plan) and POS integration (€4.99/month, included in Business, available on the Pro plan). The other advanced modules are not sold separately: they are included depending on your plan.

Question 47

Who is the €9.99 Essential plan for?

Accepted Answer

The Essential plan (€9.99/month) is our entry-level offer, designed for establishments that first want a polished online presence, without floor management. It includes your CallEat directory listing, your SEO-optimized showcase site (calleat.fr/restaurant/your-name) and viewing of your digital menu by QR code at the table, in 8 languages. It does NOT include waiter call buttons or the liveboard, online ordering, or customer reviews — for those features, move up to the Starter plan or higher. On Essential, only the AI menu chatbot can be added as an option (€6.99/month). Like all plans: a 7-day free trial, no commitment, and 10% off with annual billing.

Question 48

Is there any commitment or hidden fees?

Accepted Answer

No, no commitment! You can cancel at any time at no cost. The price shown is the final price, with no setup fee or hidden costs. Annual billing is optional and saves you 10%. To discover CallEat, you get a 7-day free trial: a simple card hold is requested at signup (no charge during the trial, it's just to limit abuse), and you're only charged at the end of the 7 days if you decide to continue.

Question 49

Can I change plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from your admin area. If you move to a higher plan, the change is immediate. For a downgrade, it takes effect at the end of your billing period.

Question 50

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard, American Express), SEPA transfers, and direct debit for recurring payments. Invoices are available in your customer area.

Question 51

Can I try CallEat and its modules for free before subscribing?

Accepted Answer

Yes. At signup you get a 7-day free trial of the whole platform (a card hold is requested to limit abuse, with no charge during the trial). During this period you freely test all modules. Then, from the Modules page of your admin area, you enable or disable the 5 optional modules à la carte (Online ordering, AI menu chatbot, Google external reviews, Meta Reserve and POS integration): each is added to your subscription with automatic proration, and you can remove it at any time. The other advanced modules (KDS, stock, forecasts, dissatisfaction, upsell...) are included from the Pro plan.

Question 52

How do I set up a happy hour?

Accepted Answer

From your admin area, go to the "Happy Hour" page and create a new rule: choose the days of the week, the time range (for example 17:00-19:00), the discount type (percentage or fixed price) and the targeted categories or dishes (leave empty = the whole menu). The discount applies automatically to any order placed during the window, with no action from your waiters. You can create several independent rules (cocktails -30%, sharing platter at €12, etc.).

Question 53

Can I offer a promo only to my loyal customers?

Accepted Answer

Yes. When creating a happy hour rule, you can set a minimum number of customer visits to qualify (for example "-20% only from the 3rd visit"). CallEat automatically recognizes loyal customers via their order history (email or phone) and applies the discount transparently. You reward your regulars without losing margin on new walk-in customers.

Question 54

My restaurant is quiet on some days. Can CallEat offer automatic promos to fill those slots?

Accepted Answer

Yes, with the "Yield Management" module (smart pricing). CallEat continuously analyzes your attendance forecasts and, as soon as it detects a slot where expected occupancy drops below your threshold (60% of the usual level by default), it automatically creates a temporary happy hour (-15% by default). Both the trigger threshold and the discount are adjustable in Modules > Yield management. The promo shows during the quiet window and disappears as soon as the room fills up. You gain covers during off-peak hours with no manual work.

Question 55

Can my customers be notified by SMS when a happy hour starts?

Accepted Answer

Yes, customers who have explicitly opted in (GDPR opt-in during a previous order) receive an SMS a few minutes before a happy hour starts (configurable delay, 30 min by default). The SMS contains the promo, the schedule and a direct link to your menu. This direct channel typically generates 2 to 3 times more return than social media. SMS are deducted from your prepaid SMS credit (€0.08/SMS), topped up anytime from your admin area; feature included in the Business plan.

Question 56

How long does it take to set up CallEat?

Accepted Answer

Setup is very fast! Once registered, you can configure your tables and generate your QR codes in under 30 minutes. We support you with a getting-started guide and video tutorials.

Question 57

How do I generate and print my QR codes?

Accepted Answer

From your admin interface, you can generate QR codes for all your tables in one click. You can download them individually or all together as a print-ready PDF.

Question 58

Can I customize the QR codes' design?

Accepted Answer

Yes, QR codes can include your logo and colors to match your visual identity. We also offer customizable table-stand and sticker templates.

Question 59

What happens if I add or remove tables?

Accepted Answer

You can add or remove tables at any time from your interface. New QR codes are generated instantly. Removed tables are deactivated but their history is kept.

Question 60

What should I do if a QR code doesn't work?

Accepted Answer

First check that the QR code isn't damaged or too small. You can regenerate a new QR code from your interface. If the problem persists, our support will help you diagnose it.

Question 61

How do I contact support?

Accepted Answer

Our support is available by email at contact@calleat.fr from Monday to Saturday. The Starter plan gets a reply within 48 business hours, the Pro plan within 24h, and the Business plan a dedicated support via WhatsApp or phone.

Question 62

Do you offer training for my team?

Accepted Answer

Yes! All customers have access to video tutorials and full documentation. Pro and Business customers get a training session by video call. The turnkey onboarding — full setup, complete menu entry, recipes setup and 1h training — is offered free to get started effortlessly.

Question 63

What happens during an internet outage?

Accepted Answer

CallEat requires an internet connection to work. We recommend having a backup connection (4G for example). In case of an outage, you keep access to your data history once the connection is restored.

Question 64

Is my data secure?

Accepted Answer

Absolutely. All data is encrypted in transit (HTTPS/TLS) and at rest. We use secure servers and apply security best practices. Your data is never shared with third parties.

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